Last updated: 25 December 2025

At BookMyCall, we are committed to addressing user concerns in a fair, transparent, and timely manner. This Grievance Redressal Policy is framed in accordance with the Information Technology Act, 2000 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Objective

The objective of this policy is to provide users with a clear mechanism to report grievances, complaints, or concerns related to the use of the BookMyCall website and mobile applications (collectively referred to as the “Platform”).

2. Scope of Grievances

Users may raise grievances related to, but not limited to:

• Account-related issues

• Privacy or data protection concerns

• Unauthorized use of account

• Payment or refund-related issues

• Service provider behavior or misuse of platform

• Content-related complaints

• Violation of Terms & Conditions or policies

3. Grievance Officer Details

In compliance with applicable laws, BookMyCall has appointed a Grievance Officer.

Grievance Officer: Grievance Officer – BookMyCall
Email: [email protected]
Website: https://bookmycall.in

4. How to Submit a Grievance

Users can submit their grievance by sending an email with the following details:

• Registered name

• Registered mobile number or email

• Description of the grievance

• Relevant transaction ID / booking ID (if applicable)

📧 Email Subject: Grievance Request – BookMyCall

5. Acknowledgement & Resolution Timeline

• All grievances will be acknowledged within 24–48 hours of receipt.

• We aim to resolve grievances within 15 working days from the date of acknowledgement.

• If additional time is required, the user will be informed accordingly.

6. Investigation & Resolution

BookMyCall will review the grievance fairly and may:

• Request additional information from the user

• Coordinate with service providers or internal teams

• Take appropriate action as per platform policies

Decisions taken by BookMyCall will be communicated to the user via email.

7. False or Malicious Complaints

Submission of false, misleading, or abusive grievances may result in appropriate action, including restriction or suspension of the user account.

8. Policy Updates

BookMyCall reserves the right to update this Grievance Redressal Policy at any time.
Any changes will be published on this page with an updated “Last updated” date.

9. Contact Information

For grievance-related concerns, users may contact:

Website: https://bookmycall.in
Email: [email protected]